But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. We would like to show you a description here but the site won’t allow us. I've received no communication from virgin addressing this, in fact both of the. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. not to me. My Virgin Media App. We would like to show you a description here but the site won’t allow us. southampton. I've taken a look at our systems and I can see that your new equipment was activated. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Str33t. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. No recent parcel is showing under your name and address. My parcel with a hub 4 was supposed to be delivered on Tuesday. Very. - Virgin Media. The Collect+ Send service is in partnership with Parcel2Go. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Visually impaired young Southampton fans get enhanced view special headsets pa ready. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The note stated that they had left his delivery – a. on 19-12-2022 11:41. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. The items were not ordered or paid for by me. Sign in . Simply ring our friendly customer service team. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Yodel are telling me it's not been scanned for a few days and they don't know where it is. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Hub 3 stuck at Yodel. 1. We would like to show you a description here but the site won’t allow us. . We can certainly check this out for you but in order to do that I will need to confirm some information with you. . Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Options. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Tesco Direct. I would like to know if i can rearrange delivery or cancel the order. Joining in. Yodel said my box has been delivered but when questioned they then said it was lost . Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. I haven’t ordered a phone and have never had a contract with Virgin. Arrange a return to one of 300 retailers through a Yodel Store. DPD. 07/11/23 16:47. I've had to take another day o. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We would like to show you a description here but the site won’t allow us. Account - Mobile. The earliest date for someone to pick up the hub was around 20th January. on 02-12-2021 17:04. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. I'm sorry to hear you haven't received a confirmation text for your timeslot. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. I sent it back using the packaging sent to me and using collect plus. Shop online with over 90 brands and have your items delivered to your local store. I don’t have and have never had an account with virgin. I signed up to Virgin broadband and was told my router would arrive on the 26th. Dial: 150 – free on our home phone or mobile. If your returns label just shows the Collect+ logo, please select Yodel. Yodel says delivered but hasn’t. I call virgin and they have no idea about it being returned. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. They never were. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. wonkydragon. Get it for your Android device. How to track a home delivery. Once it is, you'll receive a letter/email advising you of the date we're moving you over. We would like to show you a description here but the site won’t allow us. KLM – Live Hologram Bar. We would like to show you a description here but the site won’t allow us. If you have a tech booked they would have the equipment. Virgin Mobile. Hopefully they can reconnect the older hub for now. Absolutely crap service. Quote & Book. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Chris_W1. We would like to show you a description here but the site won’t allow us. Hubbox. - Create returns labels for 300+ retailers. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. Phone. We would like to show you a description here but the site won’t allow us. To whom is May concern. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Where is your parcel coming from: Where is your parcel going to: Weight. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. PER MONTH. wonkydragon. Virgin text me in the 25th telling me yodel would contact - 5191673. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Virgin Phone Switchover. Apparently the tag could be damaged or missing and they can't find the parcel. I signed up to Virgin broadband and was told my router would arrive on the 26th. Stream from Virgin Media. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. Options. Yodel works with many retailers to offer Return to Yodel Store services. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. countjac. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Re: Yodel (oh god, no) email when. . I dropped it off at the nearest Collect+/Yodel point (local corner shop). - Find your nearest Collect+ store. In this conversation. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Anything else on the BT network you could just use. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. The. All the documents were signed , all. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. We would like to show you a description here but the site won’t allow us. Parcel collected by courier. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Free tracking available as standard. Virgin Mobile. Yodel returned to sender. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. Joining in. Manage Your Account. This will be a few weeks in advance so you'll have. Joining in. Joining in. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. Even though I'm in a house, with a number and a postcode. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. on 28-03-2023 08:11. Yodel, returned to sender. I would be grateful for any advice on the best way to proceed. I tried to contact Yodel customer service. Thanks in advance. Options. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. . 00 guaranteed…In response to Zach_R. 44pm and the parcel was taken in by someone with my last name, this is a. Broadband, TV, Phone & SIM. Kit we want returned. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Same here no parcel and no text message. We would like to show you a description here but the site won’t allow us. All the documents were signed , all. We would like to show you a description here but the site won’t allow us. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Yodel, returned to sender. Browse Virgin Media Virgin Media Community. . All looked ok. I'm a Very Insightful Person, I'm here to share knowledge. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. Minimum 800Kbps recommended per device accessing the. Tracking says it was suppose. 0 Kudos. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Thanks for your post and apologies to hear you're received this email. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. We would like to show you a description here but the site won’t allow us. . Virgin Media . We could not find the parcel anywhere near the house at all. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. This communication will. not to me. I’ve chased Yodel and they have promised to deliver tomorrow . Thanks for your post and questions around 21CV. Security matters. Webchat – You can chat freely with the customer service on the web chat and. Click & Collect with Yodel is easy. Lee1981. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Media Quickstart set up. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. Yodel deliveries are often delayed. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. When he arrived home one day he noticed a note in the letterbox from Yodel. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Yodel strikes again. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Number of inclusive HD channels depends on package. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . She called back and left a voicemail confirming that it was booked in and. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Mobile customers. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. The Collect+ Send service is in partnership with Parcel2Go. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Browse Virgin Media Virgin Media Community. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Two different men tried to retrieve the parcel from me but I refused. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. We would like to show you a description here but the site won’t allow us. . We can understand the inconvenience caused to your day and want to best help. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. My parcel which was due to arrive on Friday 14th of July never arrived. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Did not hear from Yodel. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. I was in all evening and no one came to my door. Warrington, United Kingdom GAME Digital plc 6 years 2 months. - Track the progress of your sent parcels. It is the returned hub that has gone missing on its way back to virgin. YODEL. Manage Your Account. Yesterday it was showing for delivery, today if I hadn’t. Unfortunately I didn't received any package tracking number nor text with delivery details. The note stated that they had left his. We would like to show you a description here but the site won’t allow us. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Iqoniq Posts: 6,299. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. Reply. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. Options. To whom is May concern. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. They never were. We would like to show you a description here but the site won’t allow us. Lee1981. We would like to show you a description here but the site won’t allow us. Flag for a moderator. Yodel returned to sender. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Simply select the track your parcel link in the email and enter the code to get the latest update. Everything you need is posted to you. You will either receive a returns slip with your original parcel. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Stream from Virgin Media. Thanks. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. This applies to calls from any phone line, including mobile, landline and payphone. on 12-11-2022 20:05. We would like to show you a description here but the site won’t allow us. Zavvi. Mobile Your Account. Hi chereseferry 👋. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. To date not had any communication from Virgin Media chasing return of equipment. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. backtothefuture. She called back and left a voicemail confirming that it was booked in and would be. 25 stars. . We would like to show you a description here but the site won’t allow us. Download it for your iPhone. Well-informed. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Posted 4 years ago. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Thanks for reaching out to us regarding your issue. VM have rescheduled a second delivery, but tbh even the customer service. Openreach has just launched a revised. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Use our app to: - Send a parcel from any of our thousands of local stores. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. I haven’t ordered a phone and have never had a contract with Virgin. Zavvi. on 28-03-2023 08:11. I was told I’d be able to track the delivery, but got no tracking number. I have looked everywhere. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. I was in all evening and no one came to my door. This was a 4 week wait. Moved house, and my new self install broadband equipment supposed to be delivered today. We would like to show you a description here but the site won’t allow us. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Please bear in mind that the delivery window is an estimate and. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. Created Sep 23, 2009. 15 Comments. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). 10/11/23 10:32. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. We wouldn't be able to advise directly on the information provided by. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Who we work with. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. . Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I have been waiting in all day for a new router to be delivered by Yodel. 5 stars and DPD 2. Yodel Delivery due tomorrow - No tracking and no order showing. We would like to show you a description here but the site won’t allow us. Just another question. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. Networking and WiFi. on 30-05-2023 13:29. I've called the sales team and I think they're going to try to have it resolved today. Click on the brands below or scroll down to the handy brand finder. Virgin Media. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. In response to Steven_L. . Virgin Media Jun 2015 - Apr 2018 2 years 11 months. 00 guaranteed… In response to Zach_R. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We will also take a photo of your parcel when we’ve left it in a safe. 4K compatible TV/device required to watch Ultra HD. Wish Local. They do have a business service with an SLA, but that of course costs more. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Where is your parcel coming from: Where is your parcel going to: Weight. We would like to show you a description here but the site won’t allow us. However reading all the reports on some of the horror. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. The talks between Virgin Media O2 and. Processed at National Hub. We would like to show you a description here but the site won’t allow us. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Most QuickStart. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Four in 10 (41%) of DPD customers polled by Citizens Advice reported a problem with their last delivery, whereas at the top end a third (32%) of. Sorry to hear you have been having issues with your Yodel delivery. Tesco Direct. on 02-02-2023 09:43. 7 million in fiscal 2021, up from £9. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Amazon. The message will appear within the purple envelope icon. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery.